
Shaking hands with your car is becoming a thing
Not many of us shake hands with the people we share our living space with. Morning greetings may happen, but fundamentally when people are both already in the same space, and very familiar with seeing one another on and off much of the time, their greetings are less pronounced. It’s often the same with work colleagues too; a handshake greeting with everyone every day would be laboured (although I’m always charmed by the way many of the French still do just this — current Covid circumstances not-with-standing). The handshake — or bow or kiss or hug — greeting is fundamentally one between two parties coming together who have been separate for a while, or who are set to be separated. It serves to demarcate the transition from separate to shared experience and then separate again, whilst asserting and reassuring the status of professional or private relationships within this, and, along with small talk, is part of the acclimatisation for the two parties being together too. All this makes sense, for people. But why is a handshake with a car becoming a thing — what possible reason would people want to ‘shake hands’ with a car for, and how would this even be possible? And how are new designs like the Lucid Air, Mercedes S-class and Nissan Ariya already shaking hands with us?
For the majority of people who own a car, the ubiquity of using it makes the transition into their car perfunctory and short: the car is already there and well known to them — there is little need for some transitionary handshake (and, it is only a car, not a person…). But, whilst it is normally frequent and familiar, the change in experience for the user transitioning to and from a car is marked, unprecedented even: from standing outside in a big space, to sitting in a confined and wholly different spacial environment; from being in a dormant product, to one powered up with lights and sounds and with functions proffered; from being parked-up stationary, to activity driving on roads; from a quite space the same temperature as outside, to a changed in-car climate and audio experience. The changes in immediate spacial environmental and engagement activities that a user experiences when they transition to and from a car, are more significant than that of any other day-to-day experience transition. But then this has been so for as long as people have driven cars. What is interesting is how today our transition to the car is becoming an ambiguous point of friction, and an opportunity to add value. It is here that the handshake can play an important role, and is already starting to.
Given that most new cars have systems that integrate in-car functions with phone apps, people are often also arriving at their cars with a trip’s destination already keyed into their car’s navigation, after maybe also pre-heating the cabin, and with an audio programme running on their device that will transfer to the car also. And they likely may later take a call with them from car to device as they end their journey, and may then remotely set some priority on charging the car, and even assign temporary access to its trunk for a retail delivery. As well as no longer having the hard boundary of putting a physical key in a lock, the transition to and from car literally stretches over time and place to be a multi-faceted, and, critically, more ambiguous event in terms of the user reliably knowing what is happening when and where and in what way. For this reason there is a need for the car to have some form of handshake to remotely acknowledge the user and confirm elements of its status, as there is opportunity for it also to engage in building on this more fulsome relationship with the driver.
So shaking hands with a car is increasingly a thing. It serves much the same function as it does between two people in demarcating, reassuring, and acclimatising the transition from being separate to being together — and reducing the ambiguity of identifying car, securing car, knowing it is it set-up for the driver, being ready to go etc. It can be done mostly with choreographed animated lighting and UI design, ideally also with sound and moving physical elements that add much to the handshake. It is of increasing value as this transition occurs over a larger chunk of time and space, and as today’s cars foster more complex relationships with their users. And, even if in formative form so far, it stands as part of a new dawn of Behavioural Design in automotive where the nature of the animated entity that is a modern car is consciously designed to behave in a specific manner to both facilitate the functional requirements of the car-to-user relationship, and also to engender a stronger and more emotive bond with thew customer through nuanced, brand specific design. Maybe we don’t all want to shake hands with our cars, just as we sometimes don’t want to shake hands with some people, but it can be done, it increasingly serves a purpose, and done properly this will bring the car user closer to the car and to the car brand. Shaking hands with your car is becoming a thing, and we can’t see it ever not being a thing.